Returns & Refund Policy
Effective Date: 22nd March 2026
This Return and Refund Policy governs all requests related to products purchased through the official website of Hide and Shine, a brand operated by LOOKMANI ENTERPRISE. By placing an order, you agree to all terms, conditions, and procedures mentioned below.
1. Company Particulars
LOOKMANI ENTERPRISE
Brand: Hide and Shine
Head Office: 1st Floor, Office No. 122, Reliable Prestige, Achole Road, Above Axis Bank, Chandan Naka, Nalasopara East, Maharashtra – 401209, India
Customer Support:
Mobile: +91-8850105253
Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Email: info@hideandshine.in
2. General Principle
All sales are considered final, except in specific cases approved by LOOKMANI ENTERPRISE or required by law. Submission of a request does not guarantee a refund, return, or replacement.
3. Valid Cases for Return/Refund
Requests may be considered only if:
- Wrong product delivered
- Product received damaged
- Package tampered, leaking, or opened
- Manufacturing or quality defect
- Incorrect quantity or variant received
- Cancellation approved before dispatch
4. Non-Eligible Cases
Returns/refunds may be rejected if:
- Product is opened, used, or altered
- Packaging or invoice is missing/tampered
- Complaint is raised late
- Damage caused by misuse or improper handling
- Change of mind or wrong purchase
- Delivery failed due to incorrect address
- Bulk, discounted, or promotional orders
5. Reporting Timeline
- Damage / wrong item → within 24 hours of delivery
- Manufacturing defect → within 3 days of delivery
Late claims may be rejected.
6. Required Proof
Customers must provide:
- Order number & invoice
- Photos/videos of package & product
- Clear description of issue
7. Unboxing Video (Recommended)
Customers are strongly advised to record an unboxing video as proof for damage, missing items, or wrong delivery claims.
8. Return Authorization
No return will be accepted without prior approval from LOOKMANI ENTERPRISE.
9. Condition for Returns
Returned products must be:
- Unused
- In original packaging
- With all labels, seals, and invoice
10. Resolution Options
If approved, we may offer:
- Replacement
- Exchange
- Partial or full refund
- Store credit
11. Refund Eligibility
Refunds are allowed only in cases like:
- Cancellation before dispatch
- Non-delivery
- Wrong product (if replacement not possible)
- Verified damage/defect
- Duplicate payment
12. Cancellation Policy
Orders can be canceled only before dispatch. After shipping, cancellation may not be accepted.
13. Cash on Delivery
Unjustified refusal of COD orders may lead to restrictions on future orders.
14. Inspection Rights
We reserve the right to investigate claims, request proof, and verify details before approval.
15. Refund Timeline
Approved refunds are processed within a reasonable time. Final credit depends on banks/payment gateways.
16. Refund Mode
Refunds will be issued via the original payment method unless not feasible.
17. Non-Refundable Charges
Shipping, handling, and service fees may not be refundable.
18. Replacement Process
Replacement depends on:
- Product availability
- Location serviceability
- Internal approval
19. No Return on Used Products
Opened or used products are not eligible for return unless a verified defect exists.
20. Bulk & Special Orders
Bulk or customized orders may follow separate terms.
21. Limitation of Liability
Liability is limited to the product’s purchase price. We are not responsible for indirect or consequential losses.
22. Abuse Prevention
We reserve the right to block or restrict users in case of policy misuse.
23. Legal Rights
This policy does not override your legal rights under applicable law.
24. Policy Updates
We may update this policy anytime without prior notice.
25. Contact Us
LOOKMANI ENTERPRISE
Hide and Shine
1st Floor, Office No. 122, Reliable Prestige, Achole Road, Above Axis Bank, Chandan Naka, Nalasopara East, Maharashtra – 401209, India
Mobile: +91-8850105253
Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Email: info@hideandshine.in