Return and Refund Policy

Last Updated: 2026

This Return and Refund Policy explains the terms under which Hide & Shine Cleaning Products, a brand owned and operated by A S Fusion Overseas, handles product returns, replacements, and refunds.

We aim to ensure customer satisfaction and provide support in case of damaged or incorrect products.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product received is damaged during delivery

• The wrong product was delivered

• The product packaging is tampered or defective

To be eligible for a return or replacement, the request must be made within 48 hours of receiving the order.

2. Non-Returnable Items

Due to hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

• Opened cleaning liquid products

• Used or partially consumed items

• Products damaged due to improper handling after delivery

3. Return Request Process

To request a return or replacement, customers should contact us with the following details:

• Order details or proof of purchase

• Clear photos of the damaged or incorrect product

• Description of the issue

Requests can be sent via email or phone using the contact information below.

4. Refund Process

If a refund is approved after verification, the refund will be processed within 5–10 business days through the original payment method whenever possible.

In certain cases, a product replacement may be offered instead of a refund.

5. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

6. Shipping Costs for Returns

If the return is due to a damaged or incorrect product, Hide & Shine will assist in resolving the issue and may arrange replacement or return support.

7. Changes to This Policy

Hide & Shine reserves the right to update or modify this Return and Refund Policy at any time. Updated policies will be published on this page.

8. Contact Information

For return, refund, or product support inquiries, please contact:

A S Fusion Overseas (Owner of Hide & Shine Cleaning Products)
B6, Arman Industrial, Near Fiza Hotel,
Golani Complex, Waliv Rd, Golani Naka,
Vasai East, Waliv, Vasai-Virar,
Maharashtra – 401208, India

📞 Phone: 8591858989
📧 Email: info@hideandshine.in